Shalyani Alberto

"(Translated by Google) Yamileth is a very kind person, very attentive, she solves every question I have in the best way. He is a very trustworthy person. And besides, he has a lot of patience💚Thanks for people like Yam! (Original) Yamileth es una persona muy amable, muy atenta, cada duda que tengo me la resuelve de la mejor manera. Es una persona de mucha confianza. Y aparte tiene mucha paciencia💚Gracias por personas como Yam!"

"We have a small business and we were uncertain as to who we were going to choose and who was going to be the right company for our business. Choosing State Farm was the best decision we have made for our company, the price is unbelievably great and the communication from the owner Shalyani and her team have been phenomenal. It has been almost a year since we have been with State Farm and we would recommend all of our other friends with businesses and family members."

"We were forced to start using this agent when our long-time agent passed away. Since then, customer service has really gone downhill. They're nice enough most of the time but it can be difficult to get things done. The language barrier plays a role sometimes. Other times they just forget about our requests for help or information so we have to contact them again. Their organizational skills aren't great, either. They have placed some of our different policies under different names or phone numbers or whatever so then it is extremely difficult for the main offices to find a policy we need help with. We still haven't been able to get them to fix that problem. We wish we had our old agent back."

"WORST insurance company I’ve ever come across. If you like constant issues and “misplaced” payments then this place is for you! Don’t worry even if you have proof of payment they’ll continue to tack on those “missed” payments to your current payments and then proceed to tell you LAST MINUTE that you have to pay that large sum or else deal with the DMV. Every month too. They don’t care that people are struggling with COVID they just want their precious change. Pathetic excuse for a company. Choose else where!!!"

"I would like to thank Joanna and Shaly for going above and beyond on saving us on car insurance. I'm saving over $130 a month! That's huge!! I can never thank them enough. Joanna has called is to manner sure we are happy with our policy and to help to offer more savings. What a great team they have. Thank you Joanna for all your help!!"

"Joana, well what you have is someone special with great knowledge and great customer service, i can not count how many times I've reached out to her for questions, helps, or concerns about my policy, she has always been there with answers or had answers for whatever question asked. 5 stars more like 10 stars. No other insurance rep i would rather deal with than her she is awesome... Thank you Joana for all your help..the BEST!!!!"

"Horrible agents and very inconsistent. In your face and through the phone they are very "nice or just professional i would say" but when it comes to doing there job right and providing proper service they suck. They started me off with a great rate but after this every single month my insurance price fluctuated and they ended up changing my rate to charge me 100usd over from what they had advised and i had agreed to. I had to call them literally every 2 weeks due to overcharges and they would always say that they would fix it and call me back but i would never get call backs even though in my face they would tell me they would. I have 2 cars on my insurance plan and there credit card and a car loan form how much i had believed in them, i was even planning to get my loan for a house in the future with them because i had liked them so much in the beginning, i decided not to give up right away so i switched agents to Bree Buckles and everything seemed fine until they wanted to charge a fee from 6 months ago for changing my home address and then my girlfriends car insurance went form 107 to 250. The practice is pathetic, really frustrating , and there agents are very inadequate when it comes to explaining charges and amounts. Nobody should have contact there car insurance as much as my girlfriend and i have for their company errors, we never filed any claims with them or anything, t was just there abysmal business practice.I had to end up changing to progressive and saved a lot of money, so far progressive hasn't called me or changed my rate which is how it should be. These agents completely suck at their job and thy suckered us in at low prices so they can later raise the price and actually want to charge us for that. I hardly ever write reviews but this is a warning to not be deceived by their kindness."

"I went in for a life insurance policy and was helped by Nancy Garcia, who was very courteous and diligent through the whole process. She made the process easy to understand and made me feel confident about my decision to choose them. I felt at ease knowing the staff takes the upmost care of their customers and do their absolute best to help you. Highly recommended for any insurance need, Nancy is a great agent and extremely knowledgeable."